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Delta Delta Delta…

July 14, 2006 1 comment

My wife’s uncle flys for Delta … I think … unless they’ve laid him off … or cut his pay all the way down to peanut butter crackers … but I digress.  Where was I?  Oh yeah, the wonderful world of our airline industry.

I wanted to pass along a little nugget of fun from zefrank.  Seems he got “the screwed” by Delta on a recent trip and now their backing off their promise to reimburse him.  Check it out.

Now I’m just seeing one side of this story, but when will corporations learn that “customer services is our number one priority” isn’t something to just banter around at floggings company meetings?  Don’t they realize us customers actually talk to each other and give recommendations?

It’s enough to make me want to scream at them just like they did do Marsha on the Brady Bunch.

Categories: Uncategorized

Google is a failure

July 14, 2006 Comments off
GTalk is LAST among major IM players (thanks Dare!).  Does that mean 3rd?  5th?
 
Nope … try 10th!  In fact, GTalk has only 10% of the user base of ICQ, which was the original IM network (3.3M vs 33.8M users). 
 
By comparison Yahoo Messenger has about 141M users and MSN Messenger has 204M.  PLUS now that Yahoo IM and MSN IM are combining their networks that’s 345M accounts (sure there are some duplicates).
 
Compared to the leading IM network, GTalk is roughly 1% of the market.  And did I mention that market is all free for the users so any revenues from all this is eyeballs on ads in the client?  So why would I want to buy an add with Google when I’m going to get more exposure on Yahoo/MSN?
 
The kicker is that there’s a very similar story when you look at traffic to Google’s other properties, like the Finance and Maps pages.
 
PS – for the record I use Trillian.  I knew it was NOTHING compared to the major players, but it’s cool to see there’s still a healthy user base of roughly 1.3M users.
Categories: Uncategorized
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