Nathan's Occasional Blog

How to build an Airbus A380 in about 7 Mins – Google Video.

I know it’s somewhat blasphemous for someone who lives in Boeing country (Seattle, WA) to post this, but the video at this link is really cool to watch.  Would I like to see one of these?  Sure.  Would I want to fly on one – heck no.  It takes 20+ minutes to board a regular jet with 150 people.  Can you imagine how long it’s going to take to board 500–600 people?  No thanks.

I personally think Boeing’s got the right idea with smaller, more fuel efficient jets making direct runs instead of bigger jets only linking major hubs (which is Airbus’ bet with the A380).  Under the Boeing model I might need to make 1 connection between here and my destination.  In the Airbus model it’s likely I’d have to fly from my starting location to a major hub, then an A380 to the next major hub, and then a smaller jet to my final destination.  No thanks.

I should have entitled this post “No thanks.”  🙂

You really need to read this article.  Great humor and an amazing story to boot.  Thanks for sharing Scott!

…As you might imagine, when you tell a doctor that you think you have a very rare condition, that doctor will tell you that it’s very unlikely. Your first impulse might be to point out that “very rare” is a lot like “very unlikely,” but you don’t do that, because doctors have wide latitude in deciding which of your orifices they will use for various medical apparati….
[Via The Dilbert Blog]

Adam Barr posted an interesting article today – Microsoft’s New Pinball Wizard: Robert Scoble:

…If you can get Scoble interested in your prototype, so that he blogs about it, does a Channel 9 video, etc. then beyond the immediate satisfaction of recognition, you have the potential to push it closer to the more significant goal of executive approval. In the end Scoble cannot greenlight any projects, but he can throw significant weight behind them. External users can weigh in on the merits and deficiencies of an idea, and early-stage communities can form around them much sooner than in the current system. Plus, the conversation is now taking place (at least partly) on a public blog, so it is much more transparent….
[Via Proudly Serving My Corporate Masters]

Adam, while I follow your logic I don’t quite agree.  Yes, projects for new products need to get sold internally at Microsoft (and any other manufacturer of a tangible or virtual product).  BUT, I disagree that Scoble is a force behind getting things pushed through that process.  Rather Scoble is an evangelist for projects that have already run the gauntlet.  MS’s legal team would never want him to disclose products or ideas that aren’t making it to market – why give a leg up to the competitors and let them know you’re going to tack before you execute the maneuver?

Channel 9’s role, in the cynical view of the world, is to be the first out of the gate to generate marketing excitement in the user community; or to at least fan the flames that have already been started.  Sure, I’ll grant you that some of the stuff shown out of the MS Research teams is advanced and not ready to hit the market yet, but I’ll bet you the patents or other legal protections are in place for that intellectual property before it shows up on the business end of a Ch.9 video camera.

That all being said, I can’t agree more that services like Channel 9 and people like Robert Scoble (and blogs like the Blogger Status blog I wrote about earlier today) are definitely changing the way companies interact with their users.  Perhaps your underlying point here, Adam, is that we’re seeing companies realize that they need to involve the user community in product decisions more than they used to.

Because if they don’t then someone else will create what the market is looking for, and the online community will help evangelize your competitor instead of you!  🙂

I want to take a moment and commend the staff that runs Blogger.  They’ve been battling a number of hardware and software issues over the last year, and it’s been fun to watch.  Fun?  Yes – because it proves that even highly successful services suffer the same issues those of us who run smaller IT shops face.  We’re not doing something wrong … shit happens.

That being said, it’s also a GREAT customer communications tool to be open about what is happening with your system!  If I couldn’t post to my blog or readers couldn’t get to my site, I sure would want to know what’s going on.  Now I’m still not warm and fuzzy when things go down (though for me it just means I can’t post – my content is hosted on my own server) but at least I know what’s going on.  I can say “oh, well that makes sense … I’ll try later.”  The alternative is “this darn system is just plain down again and I have no idea what’s going on and when it will be back.”  The later is much more frustrating and prone to loosing users.  I’ve seen similar status pages for AIM and MSN (though I’ve never seen them actually updated during an actual incident).  Why can’t more services do this?

Here’s the blog post from Blogger…

Some users are currently getting “403 Forbidden” errors when viewing their blogs, and “Permission Denied” errors (or variations thereof) when publishing. You may recognize this problem from Monday.

The offending server is being replaced and then shot. We’ll let you know when things are back up. Shouldn’t be too long.

Until then, affected blogs will be unavailable and unpublishtoable.

Update, 5 minutes later: All fixed!

[Via Blogger Status]

Want a non-tech example of great customer communication?  Puget Sound Energy’s automated phone system.  We had a storm yesterday and power got knocked out to our home just before 6p.  [Note to self – make sure the cable modem gets plugged into the UPS … and buy a replacement for the one that died 3 months ago!].  I called up PSE’s toll free number from my cell phone, followed the prompts to report a power outage, and it asked if the address in question started with “36…”.  How did it do that?  PSE has my cell phone number on record as a contact number.  When I call the hotline they use caller id to link my call with my account!  I have no idea what my account number is.  🙂  After I confirm the address the system told me the outage had been reported by 38 of my neighbors already (I’d waited a few minutes to call), a crew had been dispatched, the outage was caused by a tree falling into a main transmission line, and there was no estimate on restoration yet.  ALL that without bothering a human being!

If organizations could leverage their customer and service data more like PSE has, people wouldn’t be so ticked off at an automated phone answering system.  PSE’s line is the only number I actually look forward to calling and working with the computer!

Funny story there … later last night I called back to get an update and restoration estimate.  For some reason the system transferred me to a live person to get the resolution estimate (it’s never done that before … and we have power outages all the time).  Unfortunately for Alicea and Jeff, who was in PSE’s call center, I had the call on my Blackberry’s speakerphone.  Alicea let out a tremendous burp right as Jeff answered.  HA!

smugblog: Don MacAskill » Blog Archive » Best. Commercials. Ever..

Rock on!  I saw the first one earlier tonight.  I’m so glad I saw this post so I can share them with Alicea.  Thanks Don!

“V-dub in da house!”

PS – I saw one of those little hotrods on the road the other evening … older guy going UNDER the speed limit in the fast lane on I-90.  <sigh>  I guess his “fast” was taking a nap.

Origami revealed!:

OK, thanks to Ray for this brilliant lead.

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Much like everyone else, I’ve been wondering what Microsoft’s Origami Project is. The speculation runs rampant but it appears that you might not have to wait a few weeks to find out what Origami truly is. Marketing firm DigitalKitchen must have the ad campaign on this one because if you hit their site and enter, click Work and then BrandTheatre, guess what you’ll find. Not just pics of the device, but a Flash-based video showing the various uses. I won’t add to the speculation fire that’s burning and tell you what I saw. Instead, I’ll let you spend a few minutes viewing the revealing show so you can form your own conclusions. I will say this: as a new WMCE user, a TabletPC and WindowsMobile user for several years, I’m hoping what I saw in the video becomes available very soon. I’ll still be getting a new WM 5.0 phone that you can pick for me (so don’t forget to vote), but Origami is next on my list! There’s another pic after the jump.

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EDIT:  This is hot, folks…I wouldn’t be surprised if Microsoft request DigitalKitchen to pull the site quickly so as not to spoil the launch.  Check it out while you can.  If this is for real, then it will go a long way to realizing Gate’s dream of a truely useable tablet device.

Continue to this article at Bink.nu

[Via Bink.nu]

Our little black cat Isis loves to be thrown across the room.  Seriously.  Alicea figured this out one night when she was in the kitchen trying to prepare dinner.  Isis kept weaving around Alicea’s legs and wouldn’t leave her alone.  Finally Alicea picked up Isis and gently tossed her out of the kitchen.

As soon as the cat landed, however, she ran back to Alicea and started “the weave” all over again.  Woosh … she flew again.  It became a viscious cycle.  These days Isis gets thrown through the air (over our peninsula and into the dining room) a couple nights a week.  Alicea’s always the one to do it though.

Until last night.  I was working in the kitchen and Isis wouldn’t leave me alone.  So I picked her up and tossed her towards the dining room….

Note to self: don’t put back spin on the cat

She’s fine (even came back for more) but it was a rough landing.  I think I’ll leave the cat-tossing to Alciea.

“…and the guy who’s running for President thinks ‘Moby Dick’ is a venereal desiease.”
– Christopher Walken as Secretary Cleary in Wedding Crashers

Wow, that’s a good one!

BlackBerry Cool » Users lukewarm on Microsoft push e-mail

Okay so here we have a highly respected user community blog, BlackBerry Cool, commenting on Microsoft’s recent slate of announcements regarding support for real-time push email.  Quite relevent to BBCool’s scope of discussion.  What tick’s me off is that the post is an agregeious example of marketing spin.  They give a brief overview of the situation, and then interview a couple CIO who have ~500 BlackBerry devices out in the field.  And here’s the kicker quote for the article…

“We can’t justify a total change in architecture just for remote mail,” he said.

For someone like me who skims through hundreds of RSS items every morning, that quote sticks out … and fortunately it made me re-read the article.  Turns out there’s a damn good reason for that quote…

Emcor Group, a construction and building services company in Norwalk, Connecticut, has about 500 RIM users and deploys Lotus Notes and Lotus Domino server to 9,000 users, so Direct Push from Microsoft holds no interest, said Emcor CIO Joe Puglisi.

Great.  So we’re comparing apples and oranges – and the conclusion of the article (as reflected in the title) is essentially that while apples are nice, for people who make orange juice they really won’t work.

At least it’s better than BBHub’s constant updates on RIM’s stock price (how is that news– or blog-worthy on a daily basis?).  Or their blog posts about what someone said in a user support forum.

“Well, thank you and good morning. Happy Valentine’s Day. (Laughter.) I’m really glad to be here at RSA. My other invitation was to go quail hunting with Dick Cheney. (Laughter, applause.) I’m feeling very safe right now.”

Bink.nu | Bill Gates Keynote at RSA 2006 “Microsoft’s Security Vision and Strategy”

When BillG comes off as the funny guy, you know it’s going to be a good speach.  🙂